But you can best handle these negative email list reviews by addressing them head-on.

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By responding to bad reviews, you show other potential customers that you are willing email list to address and resolve concerns. Doing so may also help assure potential customers that the negative thing they’ve read about online is something that doesn’t happen often. Let’s dive into the real meat of dealing with bad reviews. We’ll start by gaining a better understanding of why customers leave them in the first place. Video: Online Review Management Jazmin De Jesus, social media specialist at WebFX, discusses email list online review management. Why customers write negative reviews Your customers might leave a bad review for many reasons. Maybe email list had a bad experience on your website, received a damaged product, or had a customer service experience that was less than stellar.

In terms of their experiences as customers, people today are 58% more email list likely to share their opinions as compared to five years ago. However, 95% of those people are sharing negative experiences. What this tells us is that having a negative customer experience is a much stronger motivator for people to leave a review than a positive one. If they have a good experience email list and everything goes as planned, they likely think nothing of it. But a bad experience drives them to action because they take it personally. Something about your product or service has negatively affected their day. They want you to know about it and (hopefully) make it better.

But, after learning about your customer’s negative experience, what should email list do about it? Why you should respond to bad reviews It can be somewhat daunting to read a bad review of the business or product you’ve put so much of your time and energy into creating. But appropriately responding to such reviews is very important for how that product, or even your company, are perceived in the future. While your gut instinct to reading a bad review might be to ignore it completely, or to respond to it with email list your own tongue-in-cheek remarks, the best thing you can do to handle a bad review is to address it quickly and politely. If you decide that you should respond to a negative review, there are a surprising number of benefits to you.